VCH Surgery Client Satisfaction Survey VCH Surgery Client Satisfaction Survey Name Name First First Last Last Which surgical procedure was performed on your pet? * Spay Neuter Dental Cleaning Orthopedic Surgery OtherOther Which doctor performed the procedure? * Dr. Bestic Dr. Shaker Dr. Meivogel Dr. Schwaner Dr. Christopher Did you find it easy to schedule your pets surgery? Why or why not * Did you feel the check in & check out process was smooth and efficient Why or why not * What improvements can we make to better serve you and your pet? * Scheduling my pet was easy and efficient. * (1) Strongly Disagree (2) Disagree (3) Neutral (4) Agree (5) Strongly Agree I received a thorough explanation of the procedure ahead of time and knew what to expect on surgery day * (1) Strongly Disagree (2) Disagree (3) Neutral (4) Agree (5) Strongly Agree I was informed of all of the recommended pre-op diagnostic testing and was confident in the measures being taken to ensure my pets' safety under anesthesia. * (1) Strongly Disagree (2) Disagree (3) Neutral (4) Agree (5) Strongly Agree On surgery day there was clear and thorough communication, and I was provided with updates about my pet throughout the day. * (1) Strongly Disagree (2) Disagree (3) Neutral (4) Agree (5) Strongly Agree After the procedure was completed, the doctor provided a thorough update with how the procedure went. * (1) Strongly Disagree (2) Disagree (3) Neutral (4) Agree (5) Strongly Agree I was provided clear and concise discharge instructions, including any medications my pet would be taking, and a detailed after-care plan. * (1) Strongly Disagree (2) Disagree (3) Neutral (4) Agree (5) Strongly Agree I see value in the services I paid for. * (1) Strongly Disagree (2) Disagree (3) Neutral (4) Agree (5) Strongly Agree I feel confident recommending VCH surgical services to family, friends and fellow pet parents. * (1) Strongly Disagree (2) Disagree (3) Neutral (4) Agree (5) Strongly Agree Was there someone who you felt went above and beyond for you and your family? Type their name below Is there anything else you would like us to know about your experience? If you are human, leave this field blank. Submit